FAQs
If you still can't find the answer you're looking for, feel free to contact us!
PAYMENTS
Our payment system is powered and processed by Stripe. At
checkout, you can pay via credit card (Stripe accepts most of the
major ones, Mastercard, Visa, American Express, JCB, Discovery). Alternatively, you
can
by PayPal if you have an account. If you have questions about
payment methods,
please contact us.
Right now, the default and standard currency we accept is
USD.
However, you can contact us
and we can create
an invoice for you in the currency of
your choice. What we’ll do is just convert the rate in USD to the currency you’d
like to pay in, and then we’ll issue you the invoice in the new currency by email.
We’d be glad to accept payment for a subscription via PayPal.
Just please contact us with
the billing
information you’d like to appear on your
invoice, and we’ll generate a PayPal invoice and send it to you by email.
ACCOUNTS, CREDITS, & SUBSCRIPTIONS
Essentially, one credit will allow you to
unlock the full lesson
materials for any given lesson (this includes the printable lesson,
interactive lesson, and teacher guide). In order to unlock the materials for a
lesson, you’ll need to be logged in and have credits in your account. When you
unlock a lesson, one credit will be deducted from your account. After unlocking a
lesson, the lesson materials are all yours to keep! You can then download it as many
times as you wish. Any lesson you unlocked will be stored in “My Lessons” in the top
header of the website when you’re logged in.
Although it’s a rare occurrence, sometimes glitches do happen
during a transaction. Please just contact us
if you have purchased credits but the
credits aren’t showing in your account, and we’ll sort it out immediately.
Currently, we only offer an annual, full-access subscription
option and there is not a monthly option at the moment. If you would like to pay in
installments, we can arrange it, just please contact
us. A full-access subscription
will give you access to all lesson plans currently contained in the Fluentize
library in addition to all new lessons as they're released, so your subscription
increases in value with time. Once you download a lesson, it's yours to keep! We
currently have 331 lessons in the Fluentize library, and we add or
update 10 - 15
new lessons per month.
You can delete your account permanently in your account
settings. Just log in, navigate to account settings,
and on the
left-hand
side,
click “Security & Account Deletion”. Upon doing this, your account information will
be deleted from our system, and you will not have access to the lessons anymore.
You will be issued a receipt via email automatically upon making
a purchase, and your invoices will be downloadable under “Credits, Subscriptions, &
Billing” in your account
settings. Just
scroll down to “Billing History”. If you
want to change your billing details that appear on invoices, you can change them in
your account settings under “Edit Account”. There is a field for your tax ID if
you’d like to add it. Your updated billing information will appear on the subsequent
invoices, but any invoices that have already been issued won’t change. If you need
an invoice edited that has already been issued, please contact us and we can
sort
that and create a new one for you manually.
Please navigate to Solutions
for Schools for more information.
LESSON PLANS
In order to download a free lesson plan, all you need to do is
register an account for free on Fluentize. Once you register, log in to your
account, and check the filter box for “Free Lessons” on the lesson browsing
page.
Once you navigate to a lesson, simply click the “Unlock Lesson Plan” button that
is
positioned to the right of the video (on desktop). After unlocking it, you’ll
then
see options for downloading the “Printable Lesson Plan” / “Interactive Lesson
Plan”
/ “Teacher’s Guide”. Simply click the one you want and it will download.
In order to download a lesson plan that costs a credit, you will need to have credits in your account. Once you have credits (or a full-access subscription), navigate to the lesson webpage you wish to download the lesson materials for, and click the “Unlock Lesson Plan” button. A pop-up message will appearing requesting that you confirm, and then one credit will be deducted from your account after your confirmation. After unlocking it, you’ll then see options for downloading the “Printable Lesson Plan” / “Interactive Lesson Plan” / “Teacher’s Guide”. Simply click the one you want and it will download.
In order to download a lesson plan that costs a credit, you will need to have credits in your account. Once you have credits (or a full-access subscription), navigate to the lesson webpage you wish to download the lesson materials for, and click the “Unlock Lesson Plan” button. A pop-up message will appearing requesting that you confirm, and then one credit will be deducted from your account after your confirmation. After unlocking it, you’ll then see options for downloading the “Printable Lesson Plan” / “Interactive Lesson Plan” / “Teacher’s Guide”. Simply click the one you want and it will download.
If you unlocked a lesson but it didn’t download, please contact
us. Although it’s rare, sometimes glitches can happen during downloads, but
we’ll
check your account and sort it immediately. Please make sure that you check your
download folder on your hard drive on your device. You can also try downloading the
lesson again, and since it’s been unlocked already, you won’t be deducted any
credits again.
In order to view a lesson before spending a credit on it and
unlocking it, you’ll need to have at least one credit in your account. Once you have
at least one credit in your account, you can preview any lesson plan on the lesson /
video page — right in the section under the video. The preview version of the lesson
will have a watermark over it, so you can peak through the lesson to see if it’s
what you’re looking for before spending a credit on it.
To some extent, you can edit a lesson, if you have a PDF editor.
You can edit some of the text in the lesson plan PDFs, but you can’t move objects or
elements around, and you’ll be quite limited the extent to which you can edit text.
We’re also launching Google slide lessons, which is an “e-lesson” designed to be
more friendly for lessons or classes that take place in an online environment. When
our e-lessons are launched, you will be able to edit lessons with much more
flexibility.
Co-branding a lesson plan means that you can choose a logo of
your choice (for a school or personal teaching brand, for example), and we will
integrate the logo in the top right corner of all the lesson worksheets whenever you
download a lesson from your Fluentize account. Co-branding costs a one-time
integration fee of $29. In order to activate co-branding, please contact us.