Lessons

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Handling Customer Complaints: Defusing Frustration

In this Business English lesson plan for adults, students watch a video about how to handle customer complaints on the phone. It includes discussion questions and activities about customer service, and making & handling complaints. Students learn some important vocabulary terms related to this topic and do an activity using the important vocabulary terms from the video. For grammar, students do an exercise on using gerunds. In the cooperation activity, students can do a dialogue and role play activity.
Speaking:
Customer Complaints, Customer Service
Viewing:
Short Answers, List the Events in Order, Fill in the Letters
Vocabulary:
Expressions, Terms, Phrases, Verbs, Context Usage
Grammar:
Using Gerunds
Cooperation:
Dialogue & Role Play

When the Phone Rings: Telephone Skills for Better Service

In this Business English lesson plan for adults, students watch a video about phone call communication and taking and leaving messages. It includes discussion questions and activities about phone call communication. Students learn some important vocabulary terms related to this topic. Students also do some activities using the important vocabulary terms from the video. For grammar, students do an exercise on how to use say, tell, talk, and ask. In the cooperation activity, students can do a dialogue and role play activity.
Speaking:
Phone Call Communication
Viewing:
Choose the Correct Word, List Phrases in Order, Comparing Calls
Vocabulary:
Expressions, Phrases, Terms, Context Usage
Grammar:
How to Use Say, Tell, Talk, Ask
Cooperation:
Dialogue & Role Play

The Basics of Making Motions & Voting in Meetings

In this Business English lesson plan for adults, students watch a video about making motions and taking votes in meetings. It includes discussion questions and activities about making motions, Robert's Rules of Order, and voting. Students learn some important vocabulary terms related to this topic. Students also do some activities using the important vocabulary terms from the video. For grammar, students do an exercise on using present continuous in the passive. In the cooperation activity, students can create two motions and then practice agreeing and disagreeing.
Speaking:
Making Motions, Taking Votes
Viewing:
Short Answers, True / False
Vocabulary:
Adjectives, Nouns, Phrases, Context Usage
Grammar:
Present Continuous in the Passive
Cooperation:
Making Motions and Agreeing / Disagreeing

Negotiation Deadlocks

In this Business English lesson plan for adults, students watch a video about negotiation deadlocks. It includes discussion questions and activities about deadlocks and how to resolve them. Students learn some important vocabulary terms related to negotiations. Students also do some activities using the important vocabulary terms from the video. For grammar, students do exercises on present perfect + yet, still, and already. In the cooperation activity, students can resolve a negotiation deadlock related to their professional life.
Speaking:
Resolving Deadlocks
Viewing:
Short Answers
Vocabulary:
Phrases, Adverbs, Context Usage
Grammar:
Present Perfect + Yet, Still, Already
Cooperation:
Resolving a Deadlock, Quiz & Review

Negotiation Tutorial: Reviewing the Offer

In this Business English lesson plan for adults, students watch a video about how to handle a new job offer. It includes discussion questions and activities about different types of negotiations and conversation activities about job offers. Students learn some important vocabulary terms related to job offers. Students also do some activities using the important vocabulary terms from the video. For grammar, students do exercises on question formation with auxiliary verbs. In the cooperation activity, students can put together a response to a job offer.
Speaking:
Types of Negotiation, Job Offers, Clarifying
Viewing:
Short Answers, Multiple Choice
Vocabulary:
Adjectives, Adjectives + Nouns, Phrases, Context Usage
Grammar:
Questions Using Auxiliary Verbs
Cooperation:
Responding to a Job Offer, Quiz & Review

Sales Proposal Structure

In this Business English lesson plan for adults, students watch a video about how to structure a sales proposal. It includes discussion questions and activities about accepting offers, counter proposals, and the sales process. Students learn some important vocabulary terms related to proposal structure. Students also do some activities using the important vocabulary terms from the video. For grammar, students do exercises on how to use 'get + someone + doing something.' In the cooperation activity, students can do an activity on making a sales proposal.
Speaking:
Proposals, Accepting an Offer, Counter Proposal
Viewing:
Parts of the Proposal Structure, Description, Multiple Choice
Vocabulary:
Verbs, Phrases, Context Usage
Grammar:
Get + Someone + [Doing] Something
Cooperation:
Sales Proposal Structure, Quiz & Review

5 Steps for Achieving a Win-Win Negotiation

In this Business English lesson plan for adults, students watch a video about how to achieve a win-win negotiation. It includes discussion questions and speaking activities about negotiations. Students learn some important vocabulary terms related to negotiations. Students also do some activities using the important vocabulary terms from the video. For grammar, students do exercises on how to use 'neither' and 'whether.' In the cooperation activity, students can do an activity on how to achieve a win-win negotiation.
Speaking:
Negotiations, What Makes a Successful Negotiator
Viewing:
True / False, Short Answers & Step Outline
Vocabulary:
Definition Matching, Context Usage, Adjectives + Nouns, Parts of Speech
Grammar:
How to Use 'neither' and 'whether'
Cooperation:
How to Achieve a Win-Win Negotiation, Quiz & Review

Negotiation Skills: SMART Objectives

In this Business English lesson plan for adults, students watch a video about how to set SMART objectives in a negotiation. It includes discussion questions and speaking activities about negotiations. Students learn some important vocabulary terms related to negotiations. Students also do some activities using the important vocabulary terms from the video. For grammar, students do exercises on how to use indefinite and definite articles. In the cooperation activity, students can create SMART objectives.
Speaking:
Setting Objectives, Getting to Know Your Customers / Suppliers
Viewing:
Short Answers, Acronym Matching
Vocabulary:
Definition Matching, Context Usage, Adjectives, Verbs, Parts of Speech
Grammar:
Indefinite / Definite Articles
Cooperation:
Setting SMART Objectives, Quiz & Review

How to Run a Successful Business Meeting

In this Business English lesson plan for adults, students watch a video about how to run a successful business meeting. It includes discussion questions and an email writing activity about invitations to meetings and changing agendas. Students learn some important vocabulary terms related to successful meetings. Students also do some activities using the important vocabulary terms from the video. For grammar, students do exercises on how to use as + adjective / adverb + as. In the cooperation activity, students can create an agenda for a negotiation, write an invitation to it, and make changes to the agenda.
Speaking:
Invitations to Meetings, Agenda Changes
Viewing:
Short Answers, True / False
Vocabulary:
Definition Matching, Context Usage, Phrases, CCQ & Multiple Choice
Grammar:
As + Adjective / Adverb + As
Cooperation:
Negotiation Agendas & Writing Invitations, Quiz & Review Activity

Bold Office Tour

In this Business English lesson plan for adults, students watch a video about an office tour at Bold. It includes discussion questions and conversation activities about offices and how to welcome people. Students learn some important vocabulary terms related to these topics. Students also do some activities using the important vocabulary terms from the video. For grammar, students do exercises on prepositions and giving directions in the office. In the cooperation activity, students can work together on a quiz & review about the video.
Speaking:
Office Tour, Welcoming Visitors to the Office
Viewing:
Short Answers, Multiple Choice
Vocabulary:
Definition Matching, Context Usage, Phrases, CCQ Multiple Choice, Image Matching
Grammar:
Prepositions & Giving Directions in the Office
Cooperation:
Quiz & Review

How to Ask Good Questions in Conversations

In this Business English lesson plan for adults, students watch a video about asking good questions in conversations to keep them going and get to know someone. It includes discussion questions and conversation activities about communication skills. Students learn some important vocabulary terms related to these topics. Students also do some activities using the important vocabulary terms from the video. For grammar, students do exercises on questions in the present perfect, present perfect continuous, and past simple. In the cooperation activity, students can do some role play dialogues and practice getting to know a stranger.
Speaking:
Conversation & Communication Skills, Meeting New People
Viewing:
Short Answers, True / False
Vocabulary:
Definition Matching, Context Usage, Phrases, CCQ Multiple Choice, Nouns
Grammar:
Questions in Present Perfect / Continuous & Past Simple
Cooperation:
Role Play Conversations

5 Tips for Small Talk

In this Business English lesson plan for adults, students watch a video about tips for small talk. It includes discussion questions and conversation activities about small talk. Students learn some important vocabulary terms related to these topics. Students also do some activities using the important expressions and phrases they learned from the video. For grammar, students do an activity on making questions. In the cooperation activity, students can do an example role play dialogue of a small-talk conversation using images.
Speaking:
Small Talk, Company Culture
Viewing:
Multiple Choice, Short Answers
Vocabulary:
Definition Matching, Context Usage, CCQ Questions, Phrases, Dialogue
Grammar:
Making Questions
Cooperation:
Small Talk Dialogue

Business Lunch Etiquette

In this Business English lesson plan for adults, students watch a video about business lunch etiquette. It includes discussion questions and conversation activities about eating out for business. Students learn some important vocabulary terms related to these topics. Students also do some activities using the important vocabulary terms from the video. For grammar, students do an activity on prepositions of place and movement. In the cooperation activity, students can do two role play dialogues - with a restaurant staff and small talk with a business contact.
Speaking:
Business Lunch Etiquette, Dining & Eating Out Phrases
Viewing:
Short Answers, True / False
Vocabulary:
Definition Matching, Context Usage, Image Matching, Phrases
Grammar:
Prepositions of Place & Movement
Cooperation:
Role Play Dialogue, Small Talk Conversation

5 of the Best Street Food Finds in London

In this ESL lesson plan for adults and teens, students watch a video about street food in London. It includes discussion questions and conversation activities about making food, London, and street food. Students learn some important vocabulary terms related to these topics. In the cooperation activity, students can create their own street food concept and talk about how to make a signature dish.
Speaking:
Making Food, London, Flavor & Texture
Viewing:
Short Answers, True / False
Vocabulary:
Definition Matching, Context Usage, CCQ Questions, Phrases
Grammar:
Phrases
Cooperation:
Street Food Concept, How to Make a Signature Dish

Eating Frog in Singapore! Would you try this?

In this ESL lesson plan for adults and teens, students watch a video about a man who checks out a frog street food stand in Singapore. It includes discussion questions and conversation activities about Asian food, street food, and unique cultural foods. Students learn some important vocabulary terms related to these topics. For grammar, students do an activity on past simple and present perfect. In the cooperation activity, students can create a food stand concept, write a review, or do a writing exercise.
Speaking:
Unique Cultural Foods, Street & Asian Food, Food Adjectives
Viewing:
Short Answers, Put Events in Order
Vocabulary:
Definition Matching, Context Usage, CCQ Questions, Phrases, Image Matching
Grammar:
Past Simple & Present Perfect
Cooperation:
Street Food Concept, Write a Review, Food Tour