Lessons

Business & Corporate - Upper-Intermediate

How to Close a Sales Deal

In this Business English lesson plan for adults, students watch a video about how to close sales. It includes discussion questions and activities about closing sales, finalizing deals, and action plans. Students learn some important vocabulary terms related to this topic and do an activity using the important vocabulary terms from the video. For grammar, students do an exercise on the difference between above and beyond. In the cooperation activity, students can create and action plan.
Speaking:
Closing Sales, Finalizing Deals, Action Plans
Viewing:
Short Answers, True / False, Sales Technique Matching
Vocabulary:
Adjectives, Nouns, Idioms, Context Usage
Grammar:
Difference Between 'Above' and 'Beyond'
Cooperation:
Creating an Action Plan
Type of video: Educational / Professional / Business
Length of video: 2:10
Topics: Closing Sales
Craig frequently gets asked by clients: “Craig, how do we close a sales deal?” He believes there's so much angst around this subject, and that it isn't warranted. Closing a deal is the natural outcome of a sales process executed well.
*Most suitable for upper intermediate students. Suitable for ages 21+

Handling Customer Complaints: Defusing Frustration

In this Business English lesson plan for adults, students watch a video about how to handle customer complaints on the phone. It includes discussion questions and activities about customer service, and making & handling complaints. Students learn some important vocabulary terms related to this topic and do an activity using the important vocabulary terms from the video. For grammar, students do an exercise on using gerunds. In the cooperation activity, students can do a dialogue and role play activity.
Speaking:
Customer Complaints, Customer Service
Viewing:
Short Answers, List the Events in Order, Fill in the Letters
Vocabulary:
Expressions, Terms, Phrases, Verbs, Context Usage
Grammar:
Using Gerunds
Cooperation:
Dialogue & Role Play
Type of video: Educational / Professional / Business
Length of video: 2:48
Topics: Customer Complaints & Customer Service
An instructional video from Skillsoft about handling customer complaints, implementing effective customer service techniques, and how to deal with angry customers.
*Most suitable for upper intermediate students. Suitable for ages 21+

Negotiation Deadlocks

In this Business English lesson plan for adults, students watch a video about negotiation deadlocks. It includes discussion questions and activities about deadlocks and how to resolve them. Students learn some important vocabulary terms related to negotiations. Students also do some activities using the important vocabulary terms from the video. For grammar, students do exercises on present perfect + yet, still, and already. In the cooperation activity, students can resolve a negotiation deadlock related to their professional life.
Speaking:
Resolving Deadlocks
Viewing:
Short Answers
Vocabulary:
Phrases, Adverbs, Context Usage
Grammar:
Present Perfect + Yet, Still, Already
Cooperation:
Resolving a Deadlock, Quiz & Review
Type of video: Educational / Professional / Business
Length of video: 3:46
Topics: Negotiation Deadlocks
Simon Horton, an international negotiations coach, explains his three most valuable tips for resolving negotiation deadlocks.
*Most suitable for upper intermediate students. Suitable for ages 21+

5 Steps for Achieving a Win-Win Negotiation

In this Business English lesson plan for adults, students watch a video about how to achieve a win-win negotiation. It includes discussion questions and speaking activities about negotiations. Students learn some important vocabulary terms related to negotiations. Students also do some activities using the important vocabulary terms from the video. For grammar, students do exercises on how to use 'neither' and 'whether.' In the cooperation activity, students can do an activity on how to achieve a win-win negotiation.
Speaking:
Negotiations, What Makes a Successful Negotiator
Viewing:
True / False, Short Answers & Step Outline
Vocabulary:
Definition Matching, Context Usage, Adjectives + Nouns, Parts of Speech
Grammar:
How to Use 'neither' and 'whether'
Cooperation:
How to Achieve a Win-Win Negotiation, Quiz & Review
Type of video: Educational / Professional / Business
Length of video: 3:07
Topics: Negotiations & Achieving a Win-Win
Mindtools Learning Series digs into negotiations and explains what the main steps are in order to ensure a win-win negotiation.
*Most suitable for intermediate - upper-intermediate students. Suitable for ages 21+

BBC - Using Graphs

In this Business English lesson plan for adults, students watch a video about different kinds of graphs and examples of what kind of data they present. It includes discussion questions and conversation activities about describing and explaining graphs. Students learn some important vocabulary terms related to these topics. For grammar, students do an activity on how to use tenses when explaining graphs. In the cooperation activity, students create a graph and describe it.
Speaking:
Different Kinds of Graphs, Describing Graphs
Viewing:
Short Answers, Multiple Choice
Vocabulary:
Definition Matching, Context Usage, Adjectives & Verbs for Describing Graphs
Grammar:
How to use the tenses to describe graphs
Cooperation:
Creating and Explaining Graphs
Type of video: Educational / Informational
Length of video: 3:20
Topics: Different Kinds of Graphs
Sometimes it feels like we are under attack from numbers, and this video shows you how you can transform these numbers into something useful with the help of graphs. Learn about which graphs are best to use with different kinds of data. While you may have never thought that graphs could be exciting, this man will prove you wrong!
*Most suitable for intermediate - upper-intermediate students. Suitable for ages 16+

How to End a Call or Visit Gracefully

In this Business English lesson plan for adults, students watch a video about how to end a call, conversation, or visit gracefully. It includes discussion questions and conversation activities about reacting to proposals and ending phone calls. Students learn some important vocabulary terms related to these topics. For grammar, students do an activity on reported speech with say and tell. In the cooperation activity, students do a role play for ending a call.
Speaking:
Reacting to Proposals, Ending Phone Calls
Viewing:
Short Answers, True / False
Vocabulary:
Definition Matching, Context Usage, Phrasal Verbs, CCQ
Grammar:
Reported Speech: Say and Tell
Cooperation:
Role Play - Ending a Phone Call
Type of video: Educational / Professional / Business
Length of video: 4:04
Topics: Ending a Phone Call
Don Crawley explains why it can sometimes be difficult to end a conversation without being offensive, and shares some tips on how to approach ending a call or a visit with someone who talks a lot.
*Most suitable for upper-intermediate students. Suitable for ages 18+

Chairing a Meeting

In this Business English lesson plan for adults, students watch a video of an example corporate meeting. It includes discussion questions and conversation activities about agreeing and disagreeing, starting a meeting, and expressing opinions. Students learn some important vocabulary terms related to these topics. Students also do some activities using the important expressions and phrases they learned from the video. In the cooperation activity, students can do an example role play of a meeting, agreeing, disagreeing, and expressing opinions.
Speaking:
Agreeing, Disagreeing, Expressing Opinions at Meetings
Viewing:
Short Answers, Multiple Choice
Vocabulary:
Definition Matching, Context Usage, Phrases and Expressions
Grammar:
Transforming Phrases
Cooperation:
Role Play Meeting - Agreeing, Disagreeing, Expressing Opinions
Type of video: Educational / Professional / Business
Length of video: 6:10
Topics: Example Meeting
An educational video about a meeting between department directors about some important agenda issues.
*Most suitable for intermediate - upper-intermediate students. Suitable for ages 18+

How to Close a Sale - 5 Reasons Clients Don't Buy - M.T. N.U.T.

In this Business English lesson plan for adults, students watch a video about some tips on how to make sales. It includes discussion questions and conversation activities about sales and business. Students learn some important vocabulary terms related to these topics. For grammar, students do an activity on adjectives / verbs + prepositions + gerunds. In the cooperation activity, students can collaborate on a creative acronym building activity.
Speaking:
Sales, Business Skills
Viewing:
Short Answers, Multiple Choice, Post-Viewing Discussion
Vocabulary:
Definitions, Matching, Context Usage, Sentences, Questions
Grammar:
Adjectives / Verbs + Prepositions + Gerund
Cooperation:
Creative Acronym Building
Type of video: Educational / Business Training
Length of video: 5:03
Topics: Sales, Business Skills
Learn how to close sales more effectively with a simple acronym.
*Most suitable for intermediate - advanced students. Suitable for ages 18+

How to Negotiate Nicely Without Being a Pushover

In this Business English lesson plan for adults, students watch a video about how to manage negotiation situations and approach them as collaborative relationships. It includes discussion questions and conversation activities about negotiating and business. Students learn some important vocabulary terms related to these topics. For grammar, students do an activity on parellelism and conjunctions. In the cooperation activity, students can work on email negotiations or do a verbal role play negotiation.
Speaking:
Negotiations, Business Skills
Viewing:
Short Answers, Questions, Post-Viewing Discussion
Vocabulary:
Definitions, Context Usage, Adjectives
Grammar:
Parallelism & Conjunctions
Cooperation:
Email Negotiations, Role Play Negotiation
Type of video: Educational / Business Training
Length of video: 2:45
Topics: Negotiations, Business Skills
Learning how to become a skilled negotiator can be a challenge. This video gives you some useful insight into approaching negotiations as a collaborative challenge rathen than a combative argument.
*Most suitable for upper-intermediate - advanced students. Suitable for ages 18+