Lessons
Business & Corporate
Handling Customer Complaints: Defusing Frustration
In this Business English lesson plan for adults, students watch a video about how to handle customer complaints on the phone. It includes discussion questions and activities about customer service, and making & handling complaints. Students learn some important vocabulary terms related to this topic and do an activity using the important vocabulary terms from the video. For grammar, students do an exercise on using gerunds. In the cooperation activity, students can do a dialogue and role play activity.
- Speaking:
- Customer Complaints, Customer Service
- Viewing:
- Short Answers, List the Events in Order, Fill in the Letters
- Vocabulary:
- Expressions, Terms, Phrases, Verbs, Context Usage
- Grammar:
- Using Gerunds
- Cooperation:
- Dialogue & Role Play
Type of video: Educational / Professional / Business
Length of video: 2:48
Topics: Customer Complaints & Customer Service
An instructional video from Skillsoft about handling customer complaints, implementing effective customer service techniques, and how to deal with angry customers.
*Most suitable for upper intermediate students. Suitable for ages 21+
When the Phone Rings: Telephone Skills for Better Service
In this Business English lesson plan for adults, students watch a video about phone call communication and taking and leaving messages. It includes discussion questions and activities about phone call communication. Students learn some important vocabulary terms related to this topic. Students also do some activities using the important vocabulary terms from the video. For grammar, students do an exercise on how to use say, tell, talk, and ask. In the cooperation activity, students can do a dialogue and role play activity.
- Speaking:
- Phone Call Communication
- Viewing:
- Choose the Correct Word, List Phrases in Order, Comparing Calls
- Vocabulary:
- Expressions, Phrases, Terms, Context Usage
- Grammar:
- How to Use Say, Tell, Talk, Ask
- Cooperation:
- Dialogue & Role Play
Type of video: Educational / Professional / Business
Length of video: 3:48
Topics: Phone Call Communication Tips
Learn what to do and what not to do in three example phone calls from an experienced and unexperienced secretary, in addition to a call from a sales manager who leaves a voicemail for his customer.
*Most suitable for intermediate students. Suitable for ages 21+
The Basics of Making Motions & Voting in Meetings
In this Business English lesson plan for adults, students watch a video about making motions and taking votes in meetings. It includes discussion questions and activities about making motions, Robert's Rules of Order, and voting. Students learn some important vocabulary terms related to this topic. Students also do some activities using the important vocabulary terms from the video. For grammar, students do an exercise on using present continuous in the passive. In the cooperation activity, students can create two motions and then practice agreeing and disagreeing.
- Speaking:
- Making Motions, Taking Votes
- Viewing:
- Short Answers, True / False
- Vocabulary:
- Adjectives, Nouns, Phrases, Context Usage
- Grammar:
- Present Continuous in the Passive
- Cooperation:
- Making Motions and Agreeing / Disagreeing
Type of video: Educational / Professional / Business
Length of video: 3:16
Topics: Making Motions, Parliamentary Procedure
Learn all about how a board of directors discusses and votes on important company issues through the parliamentary procedure.
*Most suitable for intermediate - upper intermediate students. Suitable for ages 21+
Negotiation Deadlocks
In this Business English lesson plan for adults, students watch a video about negotiation deadlocks. It includes discussion questions and activities about deadlocks and how to resolve them. Students learn some important vocabulary terms related to negotiations. Students also do some activities using the important vocabulary terms from the video. For grammar, students do exercises on present perfect + yet, still, and already. In the cooperation activity, students can resolve a negotiation deadlock related to their professional life.
- Speaking:
- Resolving Deadlocks
- Viewing:
- Short Answers
- Vocabulary:
- Phrases, Adverbs, Context Usage
- Grammar:
- Present Perfect + Yet, Still, Already
- Cooperation:
- Resolving a Deadlock, Quiz & Review
Type of video: Educational / Professional / Business
Length of video: 3:46
Topics: Negotiation Deadlocks
Simon Horton, an international negotiations coach, explains his three most valuable tips for resolving negotiation deadlocks.
*Most suitable for upper intermediate students. Suitable for ages 21+
Negotiation Tutorial: Reviewing the Offer
In this Business English lesson plan for adults, students watch a video about how to handle a new job offer. It includes discussion questions and activities about different types of negotiations and conversation activities about job offers. Students learn some important vocabulary terms related to job offers. Students also do some activities using the important vocabulary terms from the video. For grammar, students do exercises on question formation with auxiliary verbs. In the cooperation activity, students can put together a response to a job offer.
- Speaking:
- Types of Negotiation, Job Offers, Clarifying
- Viewing:
- Short Answers, Multiple Choice
- Vocabulary:
- Adjectives, Adjectives + Nouns, Phrases, Context Usage
- Grammar:
- Questions Using Auxiliary Verbs
- Cooperation:
- Responding to a Job Offer, Quiz & Review
Type of video: Educational / Professional / Business
Length of video: 2:35
Topics: Job Offers, Negotiations
This tutorial is presented by lynda.com, author Valerie Sutton. This video shows you how to best respond to a job offer and what kinds of things you should be thinking about and asking with an offer in front of you.
*Most suitable for intermediate students. Suitable for ages 21+
Sales Proposal Structure
In this Business English lesson plan for adults, students watch a video about how to structure a sales proposal. It includes discussion questions and activities about accepting offers, counter proposals, and the sales process. Students learn some important vocabulary terms related to proposal structure. Students also do some activities using the important vocabulary terms from the video. For grammar, students do exercises on how to use 'get + someone + doing something.' In the cooperation activity, students can do an activity on making a sales proposal.
- Speaking:
- Proposals, Accepting an Offer, Counter Proposal
- Viewing:
- Parts of the Proposal Structure, Description, Multiple Choice
- Vocabulary:
- Verbs, Phrases, Context Usage
- Grammar:
- Get + Someone + [Doing] Something
- Cooperation:
- Sales Proposal Structure, Quiz & Review
Type of video: Educational / Professional / Business
Length of video: 2:39
Topics: Sales Proposal Structure
Greg Donlan shares some tips on how to improve your sales proposal structure and move the deal forward with your prospective client or customer.
*Most suitable for intermediate - upper-intermediate students. Suitable for ages 21+
5 Steps for Achieving a Win-Win Negotiation
In this Business English lesson plan for adults, students watch a video about how to achieve a win-win negotiation. It includes discussion questions and speaking activities about negotiations. Students learn some important vocabulary terms related to negotiations. Students also do some activities using the important vocabulary terms from the video. For grammar, students do exercises on how to use 'neither' and 'whether.' In the cooperation activity, students can do an activity on how to achieve a win-win negotiation.
- Speaking:
- Negotiations, What Makes a Successful Negotiator
- Viewing:
- True / False, Short Answers & Step Outline
- Vocabulary:
- Definition Matching, Context Usage, Adjectives + Nouns, Parts of Speech
- Grammar:
- How to use 'neither' and 'whether'
- Cooperation:
- How to Achieve a Win-Win Negotiation, Quiz & Review
Type of video: Educational / Professional / Business
Length of video: 3:07
Topics: Negotiations & Achieving a Win-Win
Mindtools Learning Series digs into negotiations and explains what the main steps are in order to ensure a win-win negotiation.
*Most suitable for intermediate - upper-intermediate students. Suitable for ages 21+
Negotiation Skills: SMART Objectives
In this Business English lesson plan for adults, students watch a video about how to set SMART objectives in a negotiation. It includes discussion questions and speaking activities about negotiations. Students learn some important vocabulary terms related to negotiations. Students also do some activities using the important vocabulary terms from the video. For grammar, students do exercises on how to use indefinite and definite articles. In the cooperation activity, students can create SMART objectives.
- Speaking:
- Setting Objectives, Getting to Know Your Customers / Suppliers
- Viewing:
- Short Answers, Acronym Matching
- Vocabulary:
- Definition Matching, Context Usage, Adjectives, Verbs, Parts of Speech
- Grammar:
- Indefinite / Definite Articles
- Cooperation:
- Setting SMART Objectives, Quiz & Review
Type of video: Educational / Professional / Business
Length of video: 3:56
Topics: Negotiations & Setting Objectives
Get to know what are some of the essential components to ensuring an effective negotiation and how to set objectives.
*Most suitable for intermediate - upper-intermediate students. Suitable for ages 21+
How to Run a Successful Business Meeting
In this Business English lesson plan for adults, students watch a video about how to run a successful business meeting. It includes discussion questions and an email writing activity about invitations to meetings and changing agendas. Students learn some important vocabulary terms related to successful meetings. Students also do some activities using the important vocabulary terms from the video. For grammar, students do exercises on how to use as + adjective / adverb + as. In the cooperation activity, students can create an agenda for a negotiation, write an invitation to it, and make changes to the agenda.
- Speaking:
- Invitations to Meetings, Agenda Changes
- Viewing:
- Short Answers, True / False
- Vocabulary:
- Definition Matching, Context Usage, Phrases, CCQ & Multiple Choice
- Grammar:
- As + Adjective / Adverb + As
- Cooperation:
- Negotiation Agendas & Writing Invitations, Quiz & Review Activity
Type of video: Educational / Professional / Business
Length of video: 4:03
Topics: Principles of Successful Meetings
A summary of six solid principles you can follow to ensure you have an effective meeting.
*Most suitable for intermediate - upper-intermediate students. Suitable for ages 21+
Bold Office Tour
In this Business English lesson plan for adults, students watch a video about an office tour at Bold. It includes discussion questions and conversation activities about offices and how to welcome people. Students learn some important vocabulary terms related to these topics. Students also do some activities using the important vocabulary terms from the video. For grammar, students do exercises on prepositions and giving directions in the office. In the cooperation activity, students can work together on a quiz & review about the video.
- Speaking:
- Office Tour, Welcoming Visitors to the Office
- Viewing:
- Short Answers, Multiple Choice
- Vocabulary:
- Definition Matching, Context Usage, Phrases, CCQ Multiple Choice, Image Matching
- Grammar:
- Prepositions & Giving Directions in the Office
- Cooperation:
- Quiz & Review
Type of video: Tour / Professional / Business
Length of video: 4:34
Topics: Office Tour, Office Visits
Sara, from the company 'Bold' gives you a tour of their fun office and shows off all of the perks of working there. Beer on tap in the office? Foosball? Massage chairs? Who wouldn't want to work here?!
*Most suitable for intermediate - upper-intermediate students. Suitable for ages 18+
How to Ask Good Questions in Conversations
In this Business English lesson plan for adults, students watch a video about asking good questions in conversations to keep them going and get to know someone. It includes discussion questions and conversation activities about communication skills. Students learn some important vocabulary terms related to these topics. Students also do some activities using the important vocabulary terms from the video. For grammar, students do exercises on questions in the present perfect, present perfect continuous, and past simple. In the cooperation activity, students can do some role play dialogues and practice getting to know a stranger.
- Speaking:
- Conversation & Communication Skills, Meeting New People
- Viewing:
- Short Answers, True / False
- Vocabulary:
- Definition Matching, Context Usage, Phrases, CCQ Multiple Choice, Nouns
- Grammar:
- Questions in Present Perfect / Continuous & Past Simple
- Cooperation:
- Role Play Conversations
Type of video: Educational / Professional / Business
Length of video: 3:47
Topics: Communication & Conversation Skills
With Communication Coach Alex Lyon, you can learn all about how to improve your conversation skills and ask good questions in conversations. The secret is to keep the other person talking with good follow-up questions after a series of easy questions.
*Most suitable for intermediate - upper-intermediate students. Suitable for ages 18+
5 Tips for Small Talk
In this Business English lesson plan for adults, students watch a video about tips for small talk. It includes discussion questions and conversation activities about small talk. Students learn some important vocabulary terms related to these topics. Students also do some activities using the important expressions and phrases they learned from the video. For grammar, students do an activity on making questions. In the cooperation activity, students can do an example role play dialogue of a small-talk conversation using images.
- Speaking:
- Small Talk, Company Culture
- Viewing:
- Multiple Choice, Short Answers
- Vocabulary:
- Definition Matching, Context Usage, CCQ Questions, Phrases, Dialogue
- Grammar:
- Making Questions
- Cooperation:
- Small Talk Dialogue
Type of video: Educational / Professional / Business
Length of video: 4:47
Topics: Small Talk
Michael Shehane from Lighthouse Communication's shares 5 great tips to help you develop your small talk skills and make connections.
*Most suitable for intermediate - upper-intermediate students. Suitable for ages 18+
Business Lunch Etiquette
In this Business English lesson plan for adults, students watch a video about business lunch etiquette. It includes discussion questions and conversation activities about eating out for business. Students learn some important vocabulary terms related to these topics. Students also do some activities using the important vocabulary terms from the video. For grammar, students do an activity on prepositions of place and movement. In the cooperation activity, students can do two role play dialogues - with a restaurant staff and small talk with a business contact.
- Speaking:
- Business Lunch Etiquette, Dining & Eating Out Phrases
- Viewing:
- Short Answers, True / False
- Vocabulary:
- Definition Matching, Context Usage, Image Matching, Phrases
- Grammar:
- Prepositions of Place & Movement
- Cooperation:
- Role Play Dialogue, Small Talk Conversation
Type of video: Educational / Professional / Business
Length of video: 2:06
Topics: Business Lunch, Eating Out
If you're meeting an important business client, partner, or boss for lunch, Miss S. Grace helps you out with some tips and pointers to make you look professional.
*Most suitable for intermediate - upper-intermediate students. Suitable for ages 18+
Top 10 Places to Visit in Chile
In this ESL lesson plan for adults and teens, students watch a video about the top places to travel in Chile. It includes discussion questions and conversation activities about the city where you live, making recommendations, and the outdoors. Students learn some important vocabulary terms related to these topics. For grammar, students do an activity on definite and indefinite articles. In the cooperation activity, students can recommend things to do when traveling. It includes a bonus activity where students can give directions.
- Speaking:
- Travel, Recommendations in your City / Country, Giving Directions
- Viewing:
- Short Answers, Fill in the Blanks
- Vocabulary:
- Definition Matching, Context Usage, CCQ Questions, Dialogue
- Grammar:
- Definite & Indefinite Articles
- Cooperation:
- Recommendations for Visitors / Travelers
Type of video: Travel Vlog & Tips
Length of video: 5:45
Topics: Travel, Recommendations, Outdoors, Nature
Steve shows you the main hghlights of Chile and all of the outdoor wonder you can experience if you're ever lucky enough to go backpacking through the country.
*Most suitable for intermediate students. Suitable for ages 16+
Top Places for Travel This Year
In this ESL lesson plan for adults and teens, students watch a video about the top travel destinations this year. It includes discussion questions and conversation activities about traveling, free time, making recommendations, and vacations. Students learn some important vocabulary terms related to these topics. For grammar, students do an activity on have + got + noun and have + got + infinitive. In the cooperation activity, students can create a dialogue conversation about travel.
- Speaking:
- Free Time, Travel, Recommendations, Vacations
- Viewing:
- Short Answers
- Vocabulary:
- Definition Matching, Context Usage, CCQ Questions, Dialogue
- Grammar:
- Have + Got + Noun / Have + Got + Infinitive
- Cooperation:
- Dialogue Conversation about Travel
Type of video: News Report
Length of video: 4:19
Topics: Travel, Free Time, Hotels, Outdoor Activities
This news report dives into some of the top travel destinations for this year, showing all of the great recommendations you can check out in several locations in the USA and one in Europe. Get some hotel recommendations on top of it.
*Most suitable for intermediate - upper-intermediate students. Suitable for ages 18+