×
Go fullscreen
Business & Corporate

When the Phone Rings: Telephone Skills for Better Service

Lesson level range icon

When you use a credit, you'll unlock...

Printable Lesson Plan with Teacher's Guide

Lesson Notes
Video Length
3:48

Lesson Time
1–2 hrs.

Video Type



When the Phone Rings: Telephone Skills for Better Service

Lesson Description

In this Business English lesson plan for adults, students watch a video about phone call communication and taking and leaving messages. It includes discussion questions and activities about phone call communication. Students learn some important vocabulary terms related to this topic. Students also do some activities using the important vocabulary terms from the video. For grammar, students do an exercise on how to use say, tell, talk, and ask. In the cooperation activity, students can do a dialogue and role play activity.


Lesson Activities

Speaking
Phone Call Communication
Viewing
Choose the Correct Word, List Phrases in Order, Comparing Calls
Vocabulary
Expressions, Phrases, Terms, Context Usage
Grammar
How to Use Say, Tell, Talk, Ask
Cooperation
Dialogue & Role Play

Lesson Preview * Watermark will disappear upon downloading.


To request this lesson plan, please register or log in and review our pricing options.