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Business & Corporate

When the Phone Rings: Telephone Skills for Better Service



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Lesson Description:

In this Business English lesson plan for adults, students watch a video about phone call communication and taking and leaving messages. It includes discussion questions and activities about phone call communication. Students learn some important vocabulary terms related to this topic. Students also do some activities using the important vocabulary terms from the video. For grammar, students do an exercise on how to use say, tell, talk, and ask. In the cooperation activity, students can do a dialogue and role play activity.

Lesson Activities:

Phone Call Communication
Choose the Correct Word, List Phrases in Order, Comparing Calls
Expressions, Phrases, Terms, Context Usage
How to Use Say, Tell, Talk, Ask
Dialogue & Role Play

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Lesson Notes
3:48
1–2 hrs.

  • Educational / Professional / Business


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