In this Business English lesson plan for adults, students watch a video of a sample customer service call for placing an order. It includes discussion questions and conversation activities about exchanging information, spelling emails, and customer service. Students learn some important vocabulary terms related to this topic. For grammar, students do an activity on modal verbs for polite requests. In the cooperation activity, students do a customer service call role play.
Exchanging Information, Customer Service, Spelling Emails
Short Answers, Correct the Mistakes, Phrases Used
Definition Matching, Context Usage, Multiple Choice, CCQ, Images + Discussion
Modal Verbs for Polite Requests
Role play - Customer Service Call